1 reviews | Active since Sept 2015
Order never delivered - very unhappy and frustrated
Game Stores is taking online orders and not delivering. YET on my personal account they say delivered, I even received and email saying congratulations it has been delivered. I ordered an Xbox One on 9 June ONLINE, Game's website stated they have in stock - it was to be delivered as a gift to my daughter in Cape Town. DESPITE emails, calls to their customer services where one is either placed on hold and cut off, or promised it will be sorted, or being told you are being put through to the manager, OR the call just being dropped! This amount has now been added to my account stating I OWE MONEY for an item NEVER received or proof of who signed for the order. Even tried parent co. Massmart, no success. What do I do as a consumer to right this wrong???
I really hope so. I have done online orders with Game before without problems but your customer (call centre) service is terrible. I suggest you look into the service there. Please monitor the situation - I am truly upset because of this bad service; Hopefully you will be able to resolve and deliver soon... IF NOT, PLEASE REMOVE THIS ITEM FROM MY ACCOUNT I WILL GO ELSEWHERE.
I really hope so. I have done online orders with Game before without problems but your customer (call centre) service is terrible. I suggest you look into the service there. Please monitor the situation - I am truly upset because of this bad service; Hopefully you will be able to resolve and deliver soon... IF NOT, PLEASE REMOVE THIS ITEM FROM MY ACCOUNT I WILL GO ELSEWHERE.