Order Never Arrived, Game Refuses Responsibility

I’m extremely disappointed with my online order from Game. My freezer was supposed to arrive on 19 January 2025, but as of 20 January 2025, it still has not arrived.

I contacted their online help function, and it took them more than 5 hours to respond. When they finally rep****, Simnikiwe from Game customer care confirmed that all they did was send an email to the courier, and they cannot help with the delivery time. They then told me to contact them again the next day if it still didn’t arrive.

This is unacceptable. They are not taking any responsibility, and they are not honouring their sales agreement. Their customer service is slow and unhelpful, and they clearly don’t care about their customers.

Do not use Game for online orders.