ORDER: *** GAME ONLINE

I placed an order for a TV on 29th September, 2021 at Game stores online.. I was asked immediately to send a copy of ID and TV licence which I did. I then received emails asking for me to send these copies and they had not been received. I rep**** to the email (which could not have been the wrong email address) and resent these. The following day I was asked for the copies again via email. I then phoned in and the person who answered me said there was no record of my order because I still had to send the copy ID and TV licence. I resent these again twice. Still no update on the order. Another person emailed me asking for the copies again after I opened a ticket to have this resolved.! I then updated the ticket daily asking for a refund so I could go to another store and purchase the item. No response to these requests. Yesterday, 11th October, 2021, the status of the order changed to "dispatched". This is where the order status remains. There is no tracking number or any way you can check if the order is on its way, still at the warehouse or anything. This is my first time purchasing from Game online and it will certainly be the last. Disgusting service.