Order 2020-08-15 Still Not Recieved and NO Communication or Assistance

I viewed bicycles I wanted online but wasn't able to purchase online so I went into the Store (Lephalale) and the manager told me that he could do an order if I paid. I paid for the created order on the 15th August 2020 and was told that there was stock in Polokwane and it should take 5-7 days to get the stock to the branch. He took my number and promised to call me. The next Saturday (22/8/20) I went in store and he said nobody had processed the order and promised to have it in store between 5-7 days as there was still stock available in Polokwane. Since then I've been back almost weekly and now the manager is refusing to see me I've had zero communication as to what is happening with the order I've paid for more than a month ago. When I called the customer care centre the extremely rude lady on the phone and said she cant help me and if I'm unsatisfied to go and get a refund and put the phone down in my ear. This is theft!! You take my money and just don't deliver what I paid for without any reasons or communications for 6.5 weeks? HORRIFIC SERVICE!!