Open new account

I went into the store on 3/01/2016 , to open a new account and was asked to bring in bank statementa and ID which I did , I received numerous sms to bring in bankstatements which I did a second and a third time , I was to get an answer in 48 hours and this was already a week later <br> After a week and a half I phoned the store and was told to phone there cedit people in this case it was RCS<br> I did and was told again to fax through a bank statementand ID , this was now the fourth time<br> <br> I cant seem to get these people to open me an account at GAME N1 CITY<br> <br> regards<br> <br> Vincent