AK
Alison K
1 reviews | Active since Feb 2024
28 Dec 2024, 10:21
Online store employees are pathetic
I bought a toaster online and someone decided not to update the system . I called in. No empathy shown, no exception for me as a customer. I get an attitude of "I can't help you" . What an appalling service I got this morning . Now I need to drive out to buy this item while I'm waiting for my refund . Yoh guys il never ever buy from u again. Was my 1st time n definitely my last.
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Replies (2)AK
Alison K's updateReviewer Update
28 Dec 2024, 16:04The refund was processed no problem. However your internal processes are not good for customers. Firstly your item is out of stock. No 1 cares to update your website and internal system . I have to wait 7 days to get my refund. Game refused to give me a gift voucher so that I can go and purchase the item at the store. What a huge inconvenience! Driving to a different location which is 20 mim away sucks. Unfortunately I don't have a choice but to go n buy the item . I even explained that I really want the item n not a refund but I was told it's not possible. This is unacceptable!
AK
Alison K's update28 Dec 2024, 16:04
Reviewer Update
The refund was processed no problem. However your internal processes are not good for customers. Firstly your item is out of stock. No 1 cares to update your website and internal system . I have to wait 7 days to get my refund. Game refused to give me a gift voucher so that I can go and purchase the item at the store. What a huge inconvenience! Driving to a different location which is 20 mim away sucks. Unfortunately I don't have a choice but to go n buy the item . I even explained that I really want the item n not a refund but I was told it's not possible. This is unacceptable!
Game's replyOfficial
29 Dec 2024, 11:01We truly apologize for the inconvenience you've experienced. This is far from the customer experience we strive to provide. We understand the discomfort caused due to the lack of assistance and assure you that we want to rectify this situation as soon as possible. Your complaint will be escalated to our management team for immediate attention. They will take necessary action and make sure such issues are not repeated in the future. However, I am glad to hear your refund was processed. Once again, we deeply regret the inconvenience caused, and appreciate your understanding as we work towards addressing this issue internally.
Game's reply29 Dec 2024, 11:01
Official
We truly apologize for the inconvenience you've experienced. This is far from the customer experience we strive to provide. We understand the discomfort caused due to the lack of assistance and assure you that we want to rectify this situation as soon as possible. Your complaint will be escalated to our management team for immediate attention. They will take necessary action and make sure such issues are not repeated in the future. However, I am glad to hear your refund was processed. Once again, we deeply regret the inconvenience caused, and appreciate your understanding as we work towards addressing this issue internally.