ONLINE SHOPPING: DO NOT USE

Game (being a division of Massdiscounters) promises delivery of products purchased online within 3 – 5 working days. This has not been the case. I ordered a product on the online store and paid therefore. Since then I have not received a single shred of feedback from their side. There has been no confirmation, no progress report, nothing. I have sent numerous emails to their dedicated online purchase email address with no response forthcoming. I have phoned the helpline on numerous occasions and no one ever answers. I ended up phoning the Gauteng distributions centre and was referred to Massdiscounters head office. There we spoke to ladies by the name of Nonku, Thabiseng and Thato who were completely unhelpful and unknowledgeable. I have even gone as far as to threaten Game and Massdiscounters with legal steps in order to secure compliance with their duties and they have ignored me completely, which, unfortunately, they have done to their detriment.

I do not recommend that anyone uses Game’s online shopping website. The dedicated email address leads to a void, there is zero customer support and when, once in a blue moon, a phone gets answered, you are treated to hearty dose of sarcasm and unhelpfulness.

It is unfortunate that corporates have resorted to generating automated responses to queries such as these. Just to prove a point, a challenge Game not to respond with something along the lines of “We apologise for the inconvenience you have experienced, we will do our best to escalate the matter and get this sorted out as soon as possible. Please call our call centre on ********* to ensure an expedite resolution to this problem”.