Online Service Game Stores - terrible experiece

I've purchased a deep freezer from Game stores on 26 August 2022. Delivery was to take place no later than 2 September 2022. I've contacted Game on 2 September 2022 and informed them if delivery don't take place on the said day that I would like to cancel. The chat box Agent informed me that she will follow up and process the cancellation. Today 3 September 2022 I followed up on my refund and was advised that I will receive it within 7 to 14 working days. Already I’ve waited 7 days for a delayed order now I have to wait another 2 weeks for my refund. This is unacceptable and is an inconvenience. I am very disappointed with the service I received from Game. I won't recommend anyone to make use of their online services, I had quite a bitter experience.