Online purchasing is such a ****

First time buying online, I got sent to the payment portal, made the payment. Upon returning to the website it timed out and said payment not made. I then called to ask about sending proof of payment so order can get processed, spoke to a Ruwaida, I then get told they cannot process order and that I must wait for refund. So they take money and then ***** you over after? How is it that I can give you money and all that but you can't allocate it to the order? Absolutely pathetic. So now not only must I wait for my money, I might miss the special. Never ordering from game ever again.