Online purchase missing, state order as complete, not able to contact via call center/support e-mail.

I ordered a washing machine and a fridge from Game online on the 24th of November. The following day I received confirmation from Game/Dawn that it has been handed over to the courier, but it stated only the washing machine. Yesterday I received a delivery confirmation of both items. I wrote numerous e-mails to web support Game, and apart from one automated reply that they experience high volumes of mail, I have not received any answers. Phone calls to the call center are either not answered, or answered with a conversation reference number that means nothing to the next operator (Hein, reference ********** 2, Thato, reference ********** 8) I am so frustrated because there is no physical place where I can go or person I can speak to. Using Game online is definitely a no-no!