MM
MASILO M
1 reviews | Active since Jul 2021
25 Mar 2025, 05:29
Online purchase inconvenience
I bought lenovo cell 8gb 256gb 15.6" laptop yesterday online. The item was available and had displayed that there are two items left. I had to checkout the order and processed my payment, to my suprise I later received an email informing me that the item is out of stock. This is very surprising as I went online again but the product is available as it's no longer on sale. I'm asking myself that was this part of your marketing strategy because it's really inconveniencing client, I was not even given an option as the client to choose way forward, the payment was processed for refund. I don't need the refund as I paid the item and it was available at the time of the payment. Please liaise with me about the way forward as I have evidence of them item availability when I purchased it online and my proof of payments. This is a total inconvenience as I purchased the laptop with a need for it now I have to wait for 3 days for my refund and buy it at its original price as it's no longer on sale. Order #***
Helpful (0)
Replies (5)0
Replies (5)MM
MASILO M's updateReviewer Update
25 Mar 2025, 11:03I hear you but refund is not the solution as I need the item I purchased. What's the way forward, I could have purchased it from another store as it was on sale (Makro) however I opted to buy from you. The refund will also take long to refund in my account. Let's engage on how you can rectify this as refund and apology does not justify your system not updating, as a client I'm entitled to the item I purchased at the amount I purchased it for.
MM
MASILO M's update25 Mar 2025, 11:03
Reviewer Update
I hear you but refund is not the solution as I need the item I purchased. What's the way forward, I could have purchased it from another store as it was on sale (Makro) however I opted to buy from you. The refund will also take long to refund in my account. Let's engage on how you can rectify this as refund and apology does not justify your system not updating, as a client I'm entitled to the item I purchased at the amount I purchased it for.
Game's replyOfficial
25 Mar 2025, 12:33Hi Masilo, thanks for getting back to us. I truly regret to hear about the inconvenience you've experienced with our services. Your patience and understanding in this matter are genuinely appreciated. While we strive to ensure the accuracy of the information and services we offer, there may be times when unexpected errors occur. This includes inadvertent and obvious mistakes due to technical or system issues or a change in adverti*****ts. In such cases, we reserve the right to alter or discontinue products, services, and pricing without prior notice, as per our company's policies. The circumstances surrounding your order cancellation seem to align with these situations. I understand this may not be the outcome you were hoping for, and I apologize for any discomfort you've experienced as a result. For further details regarding our terms and conditions, please refer to the link provided. This will help clarify any confusion you may have about our services https://tinyurl.com/5zxzw8xk. Thank you so much for your understanding in this matter. If you have any other questions or concerns, please don't hesitate to reach out to us.
Game's reply25 Mar 2025, 12:33
Official
Hi Masilo, thanks for getting back to us. I truly regret to hear about the inconvenience you've experienced with our services. Your patience and understanding in this matter are genuinely appreciated. While we strive to ensure the accuracy of the information and services we offer, there may be times when unexpected errors occur. This includes inadvertent and obvious mistakes due to technical or system issues or a change in adverti*****ts. In such cases, we reserve the right to alter or discontinue products, services, and pricing without prior notice, as per our company's policies. The circumstances surrounding your order cancellation seem to align with these situations. I understand this may not be the outcome you were hoping for, and I apologize for any discomfort you've experienced as a result. For further details regarding our terms and conditions, please refer to the link provided. This will help clarify any confusion you may have about our services https://tinyurl.com/5zxzw8xk. Thank you so much for your understanding in this matter. If you have any other questions or concerns, please don't hesitate to reach out to us.
MM
MASILO M's updateReviewer Update
31 Mar 2025, 12:10Please note that 5 days has lapsed and I haven't been refunded. What exactly is happening?
MM
MASILO M's update31 Mar 2025, 12:10
Reviewer Update
Please note that 5 days has lapsed and I haven't been refunded. What exactly is happening?
MM
MASILO M's updateReviewer Update
02 Apr 2025, 11:11I have tried to contact you via email and telephonically but there seems to be no resolution, the only way you can get through to Game as through here? Is this how you treat your customers, I'm really disappointed on how my complaint is being handled. I have requested for your complaint department contact information and I was told that it's for internal use only. This really amazed me as it seems like you don't care about your customers, how can a complaints department be for internal use. I need my money as the agreed SLA has lapsed, this is delaying my studies as I need to buy another laptop ASAP, you were not supposed to take my money in the 1st place as you did not have the product. I have been patient enough regarding this matter but now I feel really inconvenienced.
MM
MASILO M's update02 Apr 2025, 11:11
Reviewer Update
I have tried to contact you via email and telephonically but there seems to be no resolution, the only way you can get through to Game as through here? Is this how you treat your customers, I'm really disappointed on how my complaint is being handled. I have requested for your complaint department contact information and I was told that it's for internal use only. This really amazed me as it seems like you don't care about your customers, how can a complaints department be for internal use. I need my money as the agreed SLA has lapsed, this is delaying my studies as I need to buy another laptop ASAP, you were not supposed to take my money in the 1st place as you did not have the product. I have been patient enough regarding this matter but now I feel really inconvenienced.
Game's replyOfficial
07 Apr 2025, 10:48Thank you for getting back to us. I am so sorry for the service you have received. Please check your inbox, as an email was sent to you.
Game's reply07 Apr 2025, 10:48
Official
Thank you for getting back to us. I am so sorry for the service you have received. Please check your inbox, as an email was sent to you.