Online purchase at game is just the worst, buy at your own risk

I bought a 829169/hisense 222L bottom mount fridge on the 15th July 2024, and I received it on the 05/08/2024. But started using it a month later due renovations.

I used the fridge after a while it started opening and the rubber is not holding. I called the customer service and told them about their product. They wanted things I don't have e.g serial number of the fridge which I didn't understand and have because I had an order no. and reference no. since I bought the fridge online. They then told me that they can't assist me with anything. They will call back but they're not promising anything. This fridge is not even year old or even 6 months in use but I have to use some ropes to close it. Food gets rotten. Fridge doesn't get cold. I'm just not happy with their service and product I feel I was given a reject goods. They do have information on their system but they all kinder codes and references.