Online order on Dec 16 still no delivery

I purchased a fridge on the 16th oh Dec at the Game online store...NIGHTMARE. From there funds were deducted from my account but I didn't get an order number. I called, finding my order was a hassle. Then they found the order but it wasn't processed as yet because they hadn't done their banking. After countless calls (all made by me) they finally said it has been processed so I should await delivery date from warehouse. Anyway today is the 29th of Dec and still no delivery. That 3 to 5 days delivery on the website is a myth...don't believe the hype people, rather go to Takealot or another online store for hassle free purchases. I will probably get the fridge in the new year. What a disappointment.