1 reviews | Active since Aug 2019
Online Order: Money taken without stock availability
I used the online store to purchase with an option to collect as I was in a hurry. I purchased the items and was not informed of any shortage of stock or number of items. I was under the impression that these was enough stock as other merchants website would not let you purchase more items than what they have in stock. I am not happy because I wan not given any information on the stock availability at a specific store before purchasing, I assumed because there was stock as I was not informed otherwise. You took my money, as this was the MOST IMPORTANT thing for you to do, knowing that there may or may not be enough stock to fulfill my order. You just wanted my money in hand and to sort everything else out later, with no consideration for my inconvenience or sense of urgency. If I was informed that there was no or short stock at a specific store then I could have ordered from another store as I was on a tight budget and needed the items urgently. Now I need to wait for my refund and go to another store anyway. This was a huge inconvenience and one child went without earphones on the day because Game did not disclose stock availability and any refund on online purchases take days to be refunded. Bitterly disappointing!
The problem is displaying the amount of stock available at a specific store before purchasing. If I had known there were only 2 units at Cape Gate then I could have tried to collect 3 at Tygervalley. This would have avoided any delays as and having to wait many days for a refund. Or, gives us the opportunity to shop elsewhere.
If you have a look at Dischem, they actually display how many items of stock they have at any specific store. This gives us the insight to go to the store that has the correct amount of stock we are looking for.
It is very insulting to place a customer under the impression stock is available to secure a potential sale by getting their money in your hand, and then sorting out stock capacity later. This robs us of our choice to immediately shop elsewhere.
So no, In future we will let you know before we pick your order, advising you that the number of items you request are not available. will not help as you would have already had my money in hand from the checkout process, which would prevent me from having that money to shop elsewhere, as the refund from your side takes days.
I do hope you understand that your online sales model is hideously flawed for your customer - great for you though!
The problem is displaying the amount of stock available at a specific store before purchasing. If I had known there were only 2 units at Cape Gate then I could have tried to collect 3 at Tygervalley. This would have avoided any delays as and having to wait many days for a refund. Or, gives us the opportunity to shop elsewhere.
If you have a look at Dischem, they actually display how many items of stock they have at any specific store. This gives us the insight to go to the store that has the correct amount of stock we are looking for.
It is very insulting to place a customer under the impression stock is available to secure a potential sale by getting their money in your hand, and then sorting out stock capacity later. This robs us of our choice to immediately shop elsewhere.
So no, In future we will let you know before we pick your order, advising you that the number of items you request are not available. will not help as you would have already had my money in hand from the checkout process, which would prevent me from having that money to shop elsewhere, as the refund from your side takes days.
I do hope you understand that your online sales model is hideously flawed for your customer - great for you though!
Please advise where my refund is, it is now the 6th day of waiting.
Please advise where my refund is, it is now the 6th day of waiting.