Online order lost no explanation (Game)

I placed an order online on the 25 Nov 2022 order number ***

- 65" Hisence TV - JVC Soundbar - 32: Sinotec HD TV

30 Nov a received an sms that my items were dispatched. 02 Dec 2022 my order was our for delivery. The Courier came into the house and already had something to tell me, he said i don't have a full order but i was only given the Hisense TV, i said to him today you needed to deliver the TV and JVC Soundbar. He then said he doesn't know, he made a call to lord knows who and that person apparently advised him to leave the TV and he will come tomorrow (03/12/2022) to deliver the soundbar. I asked him for the waybill of what he delivered, he said he cant leave it behind as the order is not complete. he then left. on the 05 Dec i made follow up calls regarding my order and i haven been taken from pillar to post and nobody seems to have an answer regarding my order and what is the status progress on it. I waste my own time and money contacting you and nobody has the remorse to show concern instead everybody doesn't know what is happening with my order. On Friday 09/12/2022 the remaining items were supposed to be have left meaning out for delivery by DPD Laser and out of nowhere i get an sms that they couldn't deliver my order with no explanation. 11/12/2022 i yet make another call to find-out what happened to my order and again nobody seems to have an answer for me.

I have distasteful experience and the manner my order is being dealt with has no priority non-whatsoever.

I need this matter to be finalized and closed, i'm more than willing to go and collect my order if need be