1 reviews | Active since Dec 2010
Online order cancellation request not being cancelled and refund not being processed
Order number: ***
On 25 January 2024, I purchased an item on the Game online store. On Monday, 29 January 2024, I called the contact centre to request a cancellation of the purchase and a refund. I was informed that the cancellation request will be escalated (this seems to be the standard process) and the order will be cancelled within 24-48 hours. I have enquired this morning and the cancellation has not been processed as yet, nor can anybody provide any sort of feedback. I enquired yesterday and it was apparently escalated again then. Each time there is some sort of interaction, including escalations, the turnaround time is 24-48 hours. So, there is a never-ending 24-48 hour turnaround time and no feedback.
I want my refund, but this will not be processed until the order is cancelled. Surely the cancellation of an order is not an earth-shattering request and can be dealt...
I am extremely disappointed that I have to follow up every day and the response is that there has been no feedback, please allow 24-48 hours and/or we have escalated so please wait for 24-48 hours.
In your response, you mention that the request was submitted to the store - which store? I will gladly go to the store in question to address this and try to get immediate resolution...?
My experience thus far has been extremely poor and I will never use your online order platform again.
In your response, you mention that the request was submitted to the store - which store? I will gladly go to the store in question to address this and try to get immediate resolution...?
My experience thus far has been extremely poor and I will never use your online order platform again.
Customer service, including escalation options, is non-existent.
Customer service, including escalation options, is non-existent.