Online order - almost a month later and I have not received my package

Item: Game
Rating: 1
Author: Samantha I

I placed an online order on the 25th July. I have been phoning every day this week to find out when I can expect my delivery. I keep being told that I will receive a call either today or tomorrow, No one ever calls and it seems like there is no way to get the matter escalated. Crossing fingers that this complaint will get me my package tomorrow. Order number ***

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Replies (1)

Game's replyOfficial

21 Aug 2020, 09:34

Hi Samantha,

I'm sorry for the experience you've had with your query and the delay in response to your emails.

This is certainly not the service delivery we want you to have. Thank you for taking my call.

Thank you for taking my call. As discussed, I will escalate to the store and ask them to dispatched again.

Kind Regards

Mlindeli Ngcana

Game Online Support: Tel: **********
Customer Service Contact Centre: Tel: 0861 GAME CARE (**********73)
Game Sure Extended Warranty Enquiries: Tel: **********/ **********

www.game.co.za

Game's reply21 Aug 2020, 09:34

Official