Online order

I ordered two Directors chairs from the Game online store on 30 November 2024. The website said that I can collect at the Cape gate store the same day after two in the afternoon. At 5 am when I didn't get any communication from the store I went there. When I arrived at the store the lady at the collection desk said that she would phone to find out from the online store department. The person that she spoke to said that they are busy with the order and that he will phone me in 5 minutes. I then opted to go to another store in the mall while waiting for the phone call. More than an hour went by and nobody phoned. I then decided to check on the order online,which I then saw that it would be couriered. I needed the chairs for the following day 01 December so I couldn't wait for it to be couriered to me. This is when I decided to go back to the store. When I got there they told me that the store was out of stock and that the order was transferred to the N1 City branch as they are the only store who still have stock. After I demanded my money back because I needed to buy other chairs they told me that I can collect the chairs from the N1 City branch but unfortunately the store is closed already. I feel if they phoned me after 5 minutes as promised I could still have gone to N1 City to collect the chairs but because they didn't keep their promise I had to walk out of the store without the chairs and my money and I had to go on my outing without chairs.

They informed me that I can still collect from N1 City branch the next day. On 01 December the following day I went to N1 City branch which then told me that they are also out of stock. This is bad service from the Cape gate branch. Making me drive all the way to N1 City to be told that they are also out of stock. Someone didn't do their job. I needed the chairs for 01 December and had to go without them. I demand answers for the bad treatment from your Game Cape gate branch.