Online Order

To whom it may concern

I made an online order on the 19/12/2020 , the support desk said that my order will be delivered within 10-14 days excluding weekends and public holidays. My wife and I contacted the support desk on numerous occasions where we were told that they are going to track the order and get back to us regarding the status of our order. We haven't received any feedback as promised by the support desk since 11/01/2021 when we last contacted them and are still waiting to receive the goods.

I am very disappointed in the service, integrity, lack of communication and broken processes regarding the logistics of online purchases. This has costed me to buy a temporary stove (Because a mini-oven is part of the order that we are still waiting for) so that my wife can cook at night as we just got married recently and moved into our new home.

We are not fussy people and we do understand that businesses are going through tough times during this pandemic, but at least have the decency to communicate and notify us concerning any inconveniences regarding the delayed delivery time. As I said, we are not fussy people , but it will be much appreciated by any customer if you guys just inform people regarding the status and whereabouts of their orders.

Kind Regards