Online Microwave Promo

I am deeply disappointed with the online service provided by Game. On January 6, 2025, I purchased a microwave that was part of a promotion, which included a toaster and a kettle. Shortly after completing my payment, I received an SMS confirming my order, which also stated the estimated delivery date as January 13, 2025.

However, on January 12, 2025, I received another SMS stating, "Sorry, your order has been delayed." Unfortunately, this message did not provide any updated estimated delivery date. Concerned about the progress of my order, I contacted Game's customer service. I was fortunate to speak to a courteous and professional agent who handled my query with care. After providing my order number, the agent investigated the delay and asked whether I had been assigned a courier company, to which I rep**** that I had not received any such information.

The agent then informed me that my order had been rejected due to unavailable stock, and I should have been notified and refunded earlier. He assured me that he would escalate the matter to the online team to initiate the refund process.

This experience has left me extremely disappointed with the apparent lack of efficiency and communication displayed by Game's online service. Such negligence is unacceptable and undermines trust in the company’s ability to serve its customers reliably.