Online Laptop Purchase from Game – Defective in 16 Days, No Communication, Missed Exams – I Demand a Refund

Online Laptop Purchase from Game – Defective in 16 Days, No Communication, Missed Exams – I Demand a Refund

I purchased a Proline laptop online from Game on 2 June 2025. Just 16 days later, on 18 June, the laptop completely failed — in the middle of an important exam. I immediately went to the nearest Game store for help, and instead of being offered a refund or replacement, I was told it would be booked in for repairs. I missed another exam the following Monday because of this.

It’s now weeks later, and I’ve received no communication, no updates, and no resolution. I have called multiple times and have been ignored or passed around with no answers. This was an online purchase, and according to South Africa’s Consumer Protection Act, I am entitled to a refund, replacement, or repair within 6 months of receiving a defective item — and that choice is mine, not the retailer’s. A laptop that stops working in under 3 weeks is clearly not fit for use.

Game and Proline have wasted my time, cost me my studies, and are withholding my hard-earned money without justification. I’ve already had to buy a new device out of pocket. I demand a full refund immediately, or I will escalate this complaint further.