MR
Monica R
1 reviews | Active since Mar 2024
16 Dec 2024, 20:31
Online failed purchase
Why would you let me purchase an online stock item knowing very well that it is out of stock?? Your online service is useless…
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Replies (3)
Game's replyOfficial
17 Dec 2024, 10:51Hi there Monica, thanks for reaching out. I'm truly sorry for the sudden cancellation of your order, I understand the disappointment you must have felt upon discovering that your order was cancelled, however, our team has tried sourcing stock for you around your region with no luck, which unfortunately led to the cancellation of your order. Could you kindly confirm the payment method you used, and we will follow up into your refund.
Best regards,
Game's reply17 Dec 2024, 10:51
Official
Hi there Monica, thanks for reaching out. I'm truly sorry for the sudden cancellation of your order, I understand the disappointment you must have felt upon discovering that your order was cancelled, however, our team has tried sourcing stock for you around your region with no luck, which unfortunately led to the cancellation of your order. Could you kindly confirm the payment method you used, and we will follow up into your refund.
Best regards,
MR
Monica R's updateReviewer Update
18 Dec 2024, 08:30The problem is that why was the item on display as available to begin with?? If there was no stock, such things should be monitored closely to avoid raising our hopes high. Payment used is through EFT
MR
Monica R's update18 Dec 2024, 08:30
Reviewer Update
The problem is that why was the item on display as available to begin with?? If there was no stock, such things should be monitored closely to avoid raising our hopes high. Payment used is through EFT
Game's replyOfficial
18 Dec 2024, 10:14I understand your disappointment, however, please note that stock availability is determined not only by your local region, but across all of South Africa. This can occasionally lead to misunderstandings, for which we sincerely apologize. We understand the urgency of the situation, and our team is currently investigating the status of your order to ensure you'll be refunded. We will reach out to you with an update as soon as possible. Once again, we apologize for any inconvenience this may have caused you and appreciate your understanding.
Best regards,
Game's reply18 Dec 2024, 10:14
Official
I understand your disappointment, however, please note that stock availability is determined not only by your local region, but across all of South Africa. This can occasionally lead to misunderstandings, for which we sincerely apologize. We understand the urgency of the situation, and our team is currently investigating the status of your order to ensure you'll be refunded. We will reach out to you with an update as soon as possible. Once again, we apologize for any inconvenience this may have caused you and appreciate your understanding.
Best regards,