Online customer support appalling

Online shopping experience the worst ever of all retail stores. 2 items ordered. Only one delivered. Nobody in store can advise as to where the 2nd item is. Called two major stores in Cape Town and given the run around. (Tygervalley and Canal Walk). Do these people have any idea what they are doing? At both stores, no store manager on duty. The online department at both stores cannot be contacted. I was informed that Canal walk branch has stock by Irfaan on the online chat service. So why hasn't the item been delivered or even reflects as shipped? Canal walk branch is much closer to my residential address than Tygervalley.

Game or Masstores Pty Ltd really need to revamp their online shopping experience.

Take some pointers from the likes of takealot.com.