HN
HerschelN N
1 reviews | Active since Feb 2015
11 Nov 2020, 15:11
Online checkout faulty for TV purchase
I was quite excited for the Black Friday deals on the Game website. I was keen on purchasing a TV which was marked down. I signed in (10/11/2020) online and added the TV and wall mounting (bracket) to my basket. When checking out, it prompted me for my ID to validate my TV license as valid. I did that and received an error message that validation could not be done right now and I should try later. I tried several times with no luck - same message. Now the promotion has ended and I cannot purchase. I sent the screen grabs of my basket and error message to *** and *** - no reply as yet. Can you please get back to me as I do not want to miss out on such a great deal!
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HerschelN N's updateReviewer Update
12 Nov 2020, 11:17Hi Mymoenie. That is the point. I was within the promotion window and the ID I presented on the website is correct and valid with SABC. The fact the Game application could not validate it with SABC is not within my control and hence the query. What is the sense of having an onlibe TV offering if your systems are not working? Again, valid ID (as per SABC) and your integration to SABX not working. Please reconsider as I want to take this forward. In summary, valid ID and TV license + request was within the promotion window. I sent through the basketID: ***. Please have a look.
HN
HerschelN N's update12 Nov 2020, 11:17
Reviewer Update
Hi Mymoenie. That is the point. I was within the promotion window and the ID I presented on the website is correct and valid with SABC. The fact the Game application could not validate it with SABC is not within my control and hence the query. What is the sense of having an onlibe TV offering if your systems are not working? Again, valid ID (as per SABC) and your integration to SABX not working. Please reconsider as I want to take this forward. In summary, valid ID and TV license + request was within the promotion window. I sent through the basketID: ***. Please have a look.