SS
Sumaya S
1 reviews | Active since Jul 2010
01 Feb 2016, 21:37
Ongoing Software upgrade for JVC tv set
We purchased a JVC smart tv in Feb 2014 and we have had endless issues with software upgrades for this set, we are now on the 2nd year extended warranty and 4th complaint to the store Manager Mannie. My tv has had 3 software upgrades thus far. It's been 3 weeks now . I have been to the store, called and sent numerous emails to Mannie and still no feedback from Mannie. I'm extremely frustrated and would like a refund or new tv set.
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Game's replyOfficial
03 Feb 2016, 07:44Hello susmith,
We acknowledge receipt of your complaint with reference ***4 and apologize for your inconvenience in this matter.
We have followed up with Extended warranty, this TV has been logged for a different fault as per the previous faults, a technician will be collecting the TV today from you upon whom they will do a technical report and Extended warranty will make a decision with regards to this unit.
You will be kept updated on the process.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***4 and apologize for your inconvenience in this matter.
We have followed up with Extended warranty, this TV has been logged for a different fault as per the previous faults, a technician will be collecting the TV today from you upon whom they will do a technical report and Extended warranty will make a decision with regards to this unit.
You will be kept updated on the process.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply03 Feb 2016, 07:44
Official
Hello susmith,
We acknowledge receipt of your complaint with reference ***4 and apologize for your inconvenience in this matter.
We have followed up with Extended warranty, this TV has been logged for a different fault as per the previous faults, a technician will be collecting the TV today from you upon whom they will do a technical report and Extended warranty will make a decision with regards to this unit.
You will be kept updated on the process.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***4 and apologize for your inconvenience in this matter.
We have followed up with Extended warranty, this TV has been logged for a different fault as per the previous faults, a technician will be collecting the TV today from you upon whom they will do a technical report and Extended warranty will make a decision with regards to this unit.
You will be kept updated on the process.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,