Ongoing CPA Breach & Goalpost Shifting – Replacement Required for Defective Camp Master 210 | Ref 25SSN

This is a further update on my ongoing complaint (***). I returned a Camp Master 210 gazebo to Game Key West on 26 December due to visible defects. Since the return, the resolution has been subject to repeatedly shifting timelines. Game Customer Care assured me that the gazebo would be collected and resolved by 5 January, which did not occur. I visited the store again last Friday and spoke to the store manager, Boishoko, who indicated that he was not aware that follow-up was required and stated that it was not his responsibility to follow up on the matter. I am now again being advised that the delay is due to supplier availability, with dates continuing to change. Responsibility continues to shift between store, customer care, and supplier, with no concrete resolution since the return on 26 December. This ongoing delay is unreasonable and not aligned with the Consumer Protection Act, which places the obligation on the retailer to resolve defective goods within a reasonable time. At this stage, I am formally requesting an immediate replacement of the defective gazebo. I am no longer willing to accept further provisional dates or supplier-dependent timelines. I am requesting direct intervention from Game Head Office to finalise this matter without further delay.