ONE YEAR LATER AND STILL PHATHETCI SERVICE FROM COLLIN

I walked into yesterday(25-04-21), and asked to speak to the manager, the security then asked if was returning my item. I then said yes. The security then advised if I had been to the department of the item that I was returning. I then said no. She then rep**** “you need to go to the department then to customer service”. I said ok. When I got to the department, I asked a gentleman and lady standing to together if I could speak to the manager, she then rep**** is there anything that I could help you with. I said yes. I then told her my story on what happened to the my item that I purchased at Game. She then said it looks like something hit the Tv, which is physical damaged. I then explained I understand how it looks, but this is what happened. She then, got another salesman who was wearing the brand as the Tv I was returning, and he said his not sure if they will accept the Tv like this, The sales lady then rep**** let me get the manager. She then disappeared to get the manager. While waiting for the manager another salesman came to us and said the screen is broken. Without greeting or addressing us. And then disappeared.

When the manager finally arrived this was his response “this is a knock” I then rep**** I am sorry who are you and what do you want, because we are waiting for the branch manager to arrive and address me. He then rep****, I am the manager. Without him greeting and apologising, I continued to explain what happened to the tv. His response was, he took his cell phone out is pocket and took the picture of the Tv. He then spoke to another salesman, and said take it to customer service and book it in. After he said that his reply to me was normally we don’t book in a Tv with a cracked screen. My reply was the screen is not cracked the LCD is, I then showed him that if the screen was cracked I would be able to rub my hand on the screen I would get cut,

Then again I am talking to and individual who does not understand customer service is key and communication, and is not a technician

I then walked away with the brand of the tv salesman, apon walking away I remembered that I had spoken to a gentleman last year regarding my sound bar which I purchased a year ago, I then went back to him to have word with. Which I showed him a date that I recorded that I spoke to him which was the 21/4/2020. I reminded him if he could remember me when I spoke to him over the phone and he gave the exact same attitude that he gave me now, his response was “ I can do what ever I want” meaning he. I then told you don’t treat customers like that and don’t speak them in the way you are speaking now, again his response was “ you can do what you want”. I sad ok then that’s what I will do.

Apon returning the sound bar on the 20/05/2020 I told about the experience that I had spoken to the manager, (Joe) apologised on his behalf, he also said this sound bar is faulty, he advised me that another customer returned one and was showing me a customer that was returning one while we were there. I then told that the manager should not behave in that manner because, its not his fault that is it faulty his(Collin) not the one making it.But the way he responded he acted like he did. I then asked him why didn’t he take a picture of the sound last year, if that’s how he treats his customers in store..

While waiting for customer service to process the book in, he(Collin) then sends another salesman to tell the customer service consultant that they should book it in as a cracked screen. Which now all of what I said to, he did not take into account of what I said to him.

If this is the kind of service and respect that game managers give, when you purchase almost ten thousand rand in his branch, then I am sorry that is the las time I buy at game, and will let family and friends now my experience.

He(Collin) said that he would call me and give me the technicians contact details, so could have a word with them. even that I did not get today(26/04/2021)

We’re an open and transparent business Our eight principles in the ethical code of conduct: 1. Our Employees will be professional and honest 2. We will not do anything that is ******* 3. Our records of business transactions will be accurate and reliable 4. We will provide a stimulating and safe environment 5. We will act in the best interest of our customers 6. We will be honest in gaining advantage over our competitors 7. We will maintain strictly professional relationships with suppliers 8. We will be a compassionate and responsible corporate citizen.

I did not see Collin being professional and honest I also did not see Collin acting in the best interest of his customers And certainly did not seem compassionate at all