One star is too much for the Game group

The Game brand has become a total disgrace. Im beyond disgusted by the service I've received from Game Menlyn, Game Kolonade and Game online!

I bought a Bennett Read airfryer that was on promotion from Game online. Received the airfryer on Sunday, cooked for the first time in my airfryer on Monday. When I switched it on it made a screeching sound. On Tuesday I went to Game menlyn, the closest game store. They told me they couldn't help me and that I should drive using my fuel, in this economy and take it to Kolonade in the North of PTA because Kolonade gave me the wrong airfryer model.

I refused and decided to log a return online. This was 2 days ago, I have not heard from Game. I called the call center and I was advised to go back to game menlyn because apparently they should have helped me when I went there the first time. I then again drove to menlyn. And they again said i should take the airfryer to Kolonade. I refused to drive there because why should i carry the burden and cost of the game groups incompetence.

I am now stuck with a faulty airfryer that's also the wrong model because Game won't help me. I now need to follow up with game online tomorrow (as though i am a game supervisor)because why won't they come and collect their faulty wrong model airfryer. A waste of money, time, fuel and airtime!

@takealot and @makro really need to train the Game group on the importance of customer service.