ZM
Zahira M

1 reviews | Active since Aug 2016

10 Aug 2016, 13:06

Once again Game West Street BAD SERVICE

<p>Good day</p> <p> </p> <p>On 31 July 2016 I reported a fault on our DEFY washing machine. The gentleman on duty at the Appliance department made copies of my invoice and extended warranty policy and told me that someone will call me the following week.</p> <p> </p> <p>I called the store on Thursday, 4 August 2016, a person by the name of Innocentia attended my call can advised me that a technician will call me by Monday, 8 August 2016. But to date no one has called me.</p> <p> </p> <p>I tried calling the store today but no one is answering the phones. How am I going to resolve this matter if the phones are not answered!!!</p> <p> </p> <p>This is extremely upsetting. The service at Game West Street is beyond disappointing. This is not the first time that Game West Street store has disappointed me.</p>

0
Replies (2)
Game
Game's reply10 Aug 2016, 14:39
Official

We acknowledge receipt of your complaint with reference ********** 6 and apologise for your inconvenience in this matter.

Senior Management will investigate the delay with Defy and will contact you to advise.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

ZM
Zahira M's update13 Aug 2016, 08:19
Reviewer Update

Good Day Game Customer service

The Defy technical called me yesterday, 12 August and confirmed that he will come out to check the washing machine but he did not pitch up as promised.

He calls me today and tells me that he didn't have the correct address that's why he couldn't come out to check the washing machine. Does he think I am stupid? Why didn't he call me if he could find the place? Why didn't Game give them my correct details?

I have been patient till now! If Game cannot acquire the services of competent people to offer services to its valuable customers then I will take my business some where else!!!

Since the repairs cannot be carried out. I want a return of my money or a replacement washing washing!!!!

I will be consulting my attorney on this matter.