On behalf of my mom : Several things to complain about....where do i start????

on the 12 December 2017 my mom purchased an Empersile sewing machine from GAME which was on special for R1399.00, on the 10 January 2018 not yet a month old the foot of the machine had gotten stuck when she was altering a top of hers. she had managed to remove the top but the foot of the machine refused to move. on the 11 January 2018 we took the machine back to GAME Westwood customer service counter waited for 10mins, then the cashier explained her story of GAME return policy, to which my mom asked to speak to a manager, we waited again another 5mins, in this time the cashier several times calling the manager Lorraine who was walking away to take a lunch break at 5:15pm and the store closes at 6pm...doesn't actually make sense???? when she came to my mom she told her she cant give her another sewing machine nor can she refund my mom, the machine has to go in for repairs that's GAME's policy then she told my mom it is the NATIONAL CREDIT ACT policy, so my mom asked why was this not told to her when she bought the machine from a salesman Sadhasiven Reddy?, to which Lorraine rep**** she cant answer for the salesman lack of knowledge. My mom is a 68 year single parent to 3 children since she was 30years of age, she has worked extremely hard to cater to our needs as a machinist, she is not aware of the National credit act policy and procedures, all she knows is she bought a sewing machine which was advertised and she was assured by the salesman Sadhasiven that if she has any problems to bring the machine back. At that time Sadhasiven did not advise my mom whose a senior citizen the NATIONAL CREDIT ACT. So after all this drama my mom had no choice but to have a SEWING MACHINE UNDER A MONTH OLD SENT IN FOR REPAIRS????? Seriously does not make sense!!!! So as a daughter of a 68 year old woman who was mislead by GAME salesman due to his lack of knowledge, if your parent has to purchase from GAME please ensure you accompany your parent...alternately don't bother it is not worth the hassle my mom received from GAME WESTWOOD!!!