ombudsman pending

I must express my outmost dissatisfaction at the process of claiming for my ****** device through game insurance. Since i was sent claim form 2 weeks ago, I also sent picture of entry, itc number of blocked phone police affidavit and you as game, have the proof that this was bought there. now you come back asking me for an additional itc number – I mean this was my 11 year olds phone – how many numbers must she have ...As is, she used the phone predominantly on wifi and made calls at a limited capacity???? I took out this policy a year ago and I have already paid 70 - 80% of the phones value – why must I be subjected to pointless terms when I more than covered up for the loss, in current payments. I was at game this weekend , as my other devices were reimbursed, fortunately not insured by game) and due to this experience , I thought twice about buying mobile devices there as I was not even compensated by game as yet – so already you have lost further business from me where I would have insured a total of 5 phones, to the value over 25000, one of which you are yet to reimburse me for.

This is what your opportunity cost was for poor client service- what would insurance on 25000- 30 0000 worth of devices be dear managers at Game???

It’s terrible that we experience a housebreak and then I realize that my insurer not coming to the party, is the bigger crime. Please resolve me today – I don’t want calls, I don't want excuses and round abouts – I had to replace my daughters phone with my own money because its been weeks….now I want my daughters phone value resolved in cash. Ill remind you again- I have paid most of this money to Game in the period iv been insured- let me not go to the ombudsman over a few thousand rand because when it becomes about the principle, it will cost you more. Resolution...cob today .