Nthabiseng Choshwane Red Alert Security Company Game Store East Pomy

I walked in to game at East Point today with my luggage bag reason being I’m travelling by Uber. When I walked in the securities saw this and did not inform me about having it sealed, therefore I carried on browsing as I was initially there to do groceries. We browsed got a trolley and as I had something urgent to attend to my partner only took a pack of snacks made his way to the till where I proceeded to the very same exit I walked in from. The security lady Nthabiseng Choshwane under Red Alert Security working inside game store East point there stopped me in my tracks took my bag and without asking permission for a search began opening the zipp of my luggage bag. I asked her why is she searching me and with an attitude she told me “ungenile angisho” translated to “you went in right” so I said to her well then you should’ve just told me that you’d like to search instead of just opening my bag without my permission as there’s my personal stuff in here. I proceeded to then lay my bag down while I opened my luggage so she can see. What bothers me is that she could’ve asked me in a professional manner to conduct a search I wouldn’t have refused because I know I’ve done nothing wrong. When I opened my bag for her she just walked away didn’t even search without saying a word. I felt violated, and humiliated in front of all the people there only for her not to even conduct her search and leave me in the middle of people. No apology for inconveniencing me nothing. I felt profiled because I’m black already as it was she assumed I’d ****** stuff when she verified that I hadn’t all she could’ve done was say I’m sorry for the inconvenience and I wouldn’t have even written a review. She wasted my time, cause emotional distress, was unprofessional, and rude. This matter needs to be handle and I’ll allow the company time to reach out be it the security company she works for or Game East Point. If nothing is done about this promptly so that proves that that’s the image Game wants to have for themselves and I’m willing to take matters further if need be. Employees need to understand that the manner theyre conducting themselves doesn’t only affect them, it affects the person on the recievin end being the customer and also most importantly the Company they work for. If it were possible to give a -star I would’ve. 1star doesnt