1 reviews | Active since Feb 2016
Not honouring guarantee on Laptop - Packard Bell
Laptop (Packard Bell) Bought 19-12-2015 - was on special paid cash, used up till 20-01-2016, switched on and liquid crystals inside screen all seemed to be pushed to one side took it in 21-01-2016 went to collect on 4-2-16 not repaired, wanted R2500 to repair, they claim they found evidence of being dropped or something heavy put on screen. Manager was called and inspected with us, could see no evidence, said he would look into matter, call rec 6-2-16 - not willing to repair under guarantee. Laptop -Packard Bell was on special and as we did not damage laptop how do we know it wasn't damaged or defective in store before we purchased it, how many other people will have same problem Laptop was only a month old. Very disappointed in Game Stores. As this was a cash transaction, how does one recover your loss?
We acknowledge receipt of your complaint with reference ***6 and apologize for your inconvenience in this matter.
The store forwarded you the technical report which stated the screen was cracked to physical damage and is therefore not covered under the guarantee.
The store can still assist you in sending the item in for repair but the cost will be for you.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***6 and apologize for your inconvenience in this matter.
The store forwarded you the technical report which stated the screen was cracked to physical damage and is therefore not covered under the guarantee.
The store can still assist you in sending the item in for repair but the cost will be for you.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73