NOT HONOURING GUARANTEE

I bought a vacuum cleaner during April 2015. This vacuum cleaner stopped sucking up the dirt after five weeks. I took it into Game in Sandton and explained the problem. I was told that it is out of guarantee, after five weeks??, and I was told it can be sent in for repair. This I did not accept.<br> <br> I am been refused a refund or a replacement vacuum cleaner as someone there thinks they have the authority to decide what will be done. There is a minimum of one year guarantee on appliances and in some cases there is a three year warranty.<br> <br> According to the CPA I am entitled to a refund, a replacement or to have the item repaired if it is under guarantee. This is up to the customer to agree upon.<br> <br>