Not helpful and taking advantage

Im honestly very disappointed with game.

I bought a kic fridge on the 21st of December 2017 at Game Thohoyandou. the fridge door doesnt close on the top and as a result we have to put it to the coldest level, which ends up creating ice because of the hot air inflow.

I went to game Thohoyandou and reported this issue, and was told I have to pull the fridge rubber and pour boiling water. I did same, and it also loosen the rubber which gives the fridge low life span unless the door is adjusted.

I went back again, and was told a technician would be in contact to adjust the door.

Im now back in Gauteng and was told the technician went yesterday and refused to adjust the door alleging the floor was not straight. He left the fridge with the roblem. This is very offensive and insultive to me as a customer because I can see the problem with the door, this is not the first fridge we used and next to the same fridge there is another one closing well.

ive been a loyal customer of Game for years but after this offensive stunt. I rather have my money back and would buy the fridge that fully closes somewhere else.