Not happy with the return policy

Good day, I purchased a LOGIK - 9ltr Air Cooler With Remote Hlf-20R in December 2016 for R1200. The aircooler started leaking immediately upon use. I called Game City View in January 2017 and complained to the manager, he advised me to clean the filter and reuse. I stopped using the aircooler in March 2017 as summer ended. I took out the aircooler again in December 2017 to use and again the machine was leaking. I called the Game City View branch again and I was told to bring the device in for repairing. I took the device in at Game in December 2017. The device came back at the end of January 2018. I used the aircooler again only to find out that the device is still leaking. I sent the device for repairs again on 4th February 2018. This is the second time I sent this item for repairs. I have been inconvenienced, I had to buy 2 other fans in the interim as it is very hot at my house. Now I seem to be getting the run around from Game. I am now requesting to get a refund or get a voucher as I am not able to use this item that I purchased. I am unhappy with the service recieved from Game as they mentioned that the policy is I have to send the items 3 times for repairs before getting a refund. Can someone please assist? Thanks