TH
Tenille H
1 reviews | Active since May 2018
27 Apr 2026, 21:30
Not happy with the product and service
Bauer pot set bought and 3 years later it sticks and burns the food when I cook, the coating has come off and bottom of the pan burnt, can't even come clean, when I purchased the product it was never told to me it has a 1 year guarantee now when I ask for assistance I'm told via there WhatsApp channel they can't assist me
I have paid alot of money for these pots and it's a brand
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Game's replyOfficial
28 Apr 2026, 15:34Hi there Tenille, thank you for reaching out and for taking the time to share your experience with your Bauer pot set. We’re really sorry to hear about the issues you’ve encountered with the coating and performance of the pots. We understand how frustrating this must be, especially after investing in a quality cookware set.
Please note that the Bauer cookware range carries a 2-year warranty from the date of purchase. This warranty covers manufacturing defects under normal household use. Since your purchase was made approximately 3 years ago, it unfortunately falls outside of the warranty period, which is why we’re unable to process a warranty claim in this instance.
Please note that the Bauer cookware range carries a 2-year warranty from the date of purchase. This warranty covers manufacturing defects under normal household use. Since your purchase was made approximately 3 years ago, it unfortunately falls outside of the warranty period, which is why we’re unable to process a warranty claim in this instance.
Game's reply28 Apr 2026, 15:34
Official
Hi there Tenille, thank you for reaching out and for taking the time to share your experience with your Bauer pot set. We’re really sorry to hear about the issues you’ve encountered with the coating and performance of the pots. We understand how frustrating this must be, especially after investing in a quality cookware set.
Please note that the Bauer cookware range carries a 2-year warranty from the date of purchase. This warranty covers manufacturing defects under normal household use. Since your purchase was made approximately 3 years ago, it unfortunately falls outside of the warranty period, which is why we’re unable to process a warranty claim in this instance.
Please note that the Bauer cookware range carries a 2-year warranty from the date of purchase. This warranty covers manufacturing defects under normal household use. Since your purchase was made approximately 3 years ago, it unfortunately falls outside of the warranty period, which is why we’re unable to process a warranty claim in this instance.