Not Happy With Game Eastgate Mall Customer Services

Good day,

In Sep 2015 I bought a 40" Sinotec LED TV (it has a five year guarantee). Since then I have had to have it repaired twice, both in 2016. On both these occasions, the TV lost power and wouldn't switch on.

The same thing has now happened. In early March the TV didn't want to switch on. I took it to the Game Eastgate Mall store where they confirmed that the tv indeed had no power. Because I have lost the original receipt, I was told that a call will be logged with the accounts department. This was done and when I called two weeks later was told that the transaction was found and I can bring in my tv. I left the tv at the store beginning April. I was told that the tv will be taken to the manufacturer for repairs. I called today, 17 April and was told that the tv is still at the store as a call must now be logged (again) as there is no slip. How can this be when a call was logged already and I was given the green light to take it to the store.

This is now frustrating as I've been without a tv for over six weeks and there is no communication from the store, I have to keep calling them and when I do call them, I am told of further delays. Please assist!

Regards, Malusi