NM
Nthabiseng M
1 reviews | Active since May 2015
28 Nov 2024, 10:31
Not happy with delivery
So disappointed at Game Mall of Africa. Placed an order on 25th November was meant to receive my delivery on 26th they told me there is a delay I accepted that. I told them that I am available to accept order between 06:30 and 15:30 on 27th but the driver contacts me at 17:11 telling me she has my order I tell her i have left already she must come back today. Today she arrives at 09:51 and drops off my order. Box is damaged I overlook the damaged box but once I open the box I was shocked. Jeyes fluid is mixed with food and facing down ( despite the poison crisis in SA) I had to move it quickly and put in upside direction. The coco pops box is damaged, cinammon powder box damaged. It's just like they threw everything inside. I am truly disappointed at Game didn't expect this from there
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Replies (10)0
Replies (10)
Game's replyOfficial
28 Nov 2024, 15:46Hi Nthabiseng, thank you for reaching out. I'm sorry your items were damaged upon delivery and that the Jeyes Fluid leaked over the edible items. Please can you send through pics of the damage caused to your existing query so that the matter can be addressed.
Game's reply28 Nov 2024, 15:46
Official
Hi Nthabiseng, thank you for reaching out. I'm sorry your items were damaged upon delivery and that the Jeyes Fluid leaked over the edible items. Please can you send through pics of the damage caused to your existing query so that the matter can be addressed.
NM
Nthabiseng M's updateReviewer Update
28 Nov 2024, 16:03It did not leak but it was missed with the edibles. I can't upload pictures here, please send me an Email address I can send pictures to. And my mop was not delivered.
When tracking order it said 2 boxes but only one came. And obviously when it said 2 boxes I assumed like Makro the none food items will be in their own box and food items in their own box
When tracking order it said 2 boxes but only one came. And obviously when it said 2 boxes I assumed like Makro the none food items will be in their own box and food items in their own box
NM
Nthabiseng M's update28 Nov 2024, 16:03
Reviewer Update
It did not leak but it was missed with the edibles. I can't upload pictures here, please send me an Email address I can send pictures to. And my mop was not delivered.
When tracking order it said 2 boxes but only one came. And obviously when it said 2 boxes I assumed like Makro the none food items will be in their own box and food items in their own box
When tracking order it said 2 boxes but only one came. And obviously when it said 2 boxes I assumed like Makro the none food items will be in their own box and food items in their own box
NM
Nthabiseng M's updateReviewer Update
28 Nov 2024, 16:04Meant mixed
NM
Nthabiseng M's update28 Nov 2024, 16:04
Reviewer Update
Meant mixed
NM
Nthabiseng M's updateReviewer Update
28 Nov 2024, 16:05I did send pictures to *** email address
NM
Nthabiseng M's update28 Nov 2024, 16:05
Reviewer Update
I did send pictures to *** email address
NM
Nthabiseng M's updateReviewer Update
28 Nov 2024, 17:21Done
NM
Nthabiseng M's update28 Nov 2024, 17:21
Reviewer Update
Done
Game's replyOfficial
29 Nov 2024, 08:12Hi Nthabiseng, your details have been received and has now been escalated. You will be contacted with feedback at the earliest.
Game's reply29 Nov 2024, 08:12
Official
Hi Nthabiseng, your details have been received and has now been escalated. You will be contacted with feedback at the earliest.
NM
Nthabiseng M's updateReviewer Update
29 Nov 2024, 18:07Surely you guys don't care about your customers. The whole day after an incident and no one cared to make time to contact the customer. Wow! Guess I am not valued as a, customer.
May I please get my mop delivered on Monday or get a refund
May I please get my mop delivered on Monday or get a refund
NM
Nthabiseng M's update29 Nov 2024, 18:07
Reviewer Update
Surely you guys don't care about your customers. The whole day after an incident and no one cared to make time to contact the customer. Wow! Guess I am not valued as a, customer.
May I please get my mop delivered on Monday or get a refund
May I please get my mop delivered on Monday or get a refund
Game's replyOfficial
03 Dec 2024, 10:45Hi Nthabiseng, thanks for getting in touch. I sincerely apologize for the delay and the inconvenience you've been facing, I understand how frustrating it can be to not to get a response. Be informed that our team is actively working to get your issue resolved. It sometimes takes longer than we would like, but we are doing everything we can to speed up the process. We appreciate your patience and understanding in the matter and you will receive a notification as soon as there is an update. If you have any more questions or need further assistance, please don't hesitate to reach out.
Game's reply03 Dec 2024, 10:45
Official
Hi Nthabiseng, thanks for getting in touch. I sincerely apologize for the delay and the inconvenience you've been facing, I understand how frustrating it can be to not to get a response. Be informed that our team is actively working to get your issue resolved. It sometimes takes longer than we would like, but we are doing everything we can to speed up the process. We appreciate your patience and understanding in the matter and you will receive a notification as soon as there is an update. If you have any more questions or need further assistance, please don't hesitate to reach out.
NM
Nthabiseng M's updateReviewer Update
06 Dec 2024, 05:51YOU GUYS FAILED TO SOLVE THE DAMAGED PRODUCT ISSUE AND NOW I MUST BEG FOR MY MONEY???? OBVIOUSLY AFTER WEDNESDAY WAS PROMISED A MANAGER FROM GAME MALL OF AFRICA WILL CALL ME BUT IT'S OBVIOUS HE HAS NO TIME FOR A USELESS CUSTOMER.
ALL I ASK FOR IS MY R85 FOR THE PRODUCT YOU GUYS DIDN'T DELIVER SURELY YOU CAN TAKE 2 MINUTES OUT OF YOUR PRECIOUS TIME TO REFUND AN UNIMPORTANT CUSTOMER BEFORE I ESCALATE THIS MATTER ON MY SIDE... GIVE ME MY MONEY BACK
ALL I ASK FOR IS MY R85 FOR THE PRODUCT YOU GUYS DIDN'T DELIVER SURELY YOU CAN TAKE 2 MINUTES OUT OF YOUR PRECIOUS TIME TO REFUND AN UNIMPORTANT CUSTOMER BEFORE I ESCALATE THIS MATTER ON MY SIDE... GIVE ME MY MONEY BACK
NM
Nthabiseng M's update06 Dec 2024, 05:51
Reviewer Update
YOU GUYS FAILED TO SOLVE THE DAMAGED PRODUCT ISSUE AND NOW I MUST BEG FOR MY MONEY???? OBVIOUSLY AFTER WEDNESDAY WAS PROMISED A MANAGER FROM GAME MALL OF AFRICA WILL CALL ME BUT IT'S OBVIOUS HE HAS NO TIME FOR A USELESS CUSTOMER.
ALL I ASK FOR IS MY R85 FOR THE PRODUCT YOU GUYS DIDN'T DELIVER SURELY YOU CAN TAKE 2 MINUTES OUT OF YOUR PRECIOUS TIME TO REFUND AN UNIMPORTANT CUSTOMER BEFORE I ESCALATE THIS MATTER ON MY SIDE... GIVE ME MY MONEY BACK
ALL I ASK FOR IS MY R85 FOR THE PRODUCT YOU GUYS DIDN'T DELIVER SURELY YOU CAN TAKE 2 MINUTES OUT OF YOUR PRECIOUS TIME TO REFUND AN UNIMPORTANT CUSTOMER BEFORE I ESCALATE THIS MATTER ON MY SIDE... GIVE ME MY MONEY BACK
Game's replyOfficial
10 Dec 2024, 09:23Hi Nthabiseng, apologies for the delay and that your mop query still hasn't been sorted. The matter is being looked into by the despatching store and we will be in touch with you as soon as we have feedback.
Game's reply10 Dec 2024, 09:23
Official
Hi Nthabiseng, apologies for the delay and that your mop query still hasn't been sorted. The matter is being looked into by the despatching store and we will be in touch with you as soon as we have feedback.