Not happy about service at Game Highvel Mall!

<p>I purchased a Samsung Plasma TV at Game in Highveld Mall Witbank on the 12th of May 2017 (purchase price R5499.00). The TV stood in an open box at the sales desk for over 24 hours as I struggled to arrange for my mother to come with her TV licence on the day I wanted to purchase the TV for her. I was told the TV was tested hence the open box. Today when I removed the TV from the box and plugged it in I saw a small scratch on the plastic of the front side of the TV. When I plugged it in I saw that a small area of the picture seemed cracked. I took the TV back to Game for a refund or exchange and was told I damaged the TV and they will not refund or exchange it. I am a very loayal Game customer, I spend R20 000,00 to R30 000,00 a month there. I honestly cannot believe how humiliated I felt when I was accused by the staff. I needed a TV today so I even purchased a brand new one there after this incident. I would like to request a refund for the first TV I purchased and I would like to return the TV. I honestly did not damage the TV at all and should not be held liable for it's cost. I have uploaded 2 pictures of the slips. I don't really care about the R500,00 difference between the 2 TVs. I just want my R5499,00 back. This is a very rare and stupid incident.</p>