Not Good Service about Washing Machine Replacement

Hello,<br> <br> I Had a problem with my Washing machine that was giving black marks on my clothes. I had to open a case with Samsung Repair to send technicians out to fix my washing machine. They sent out 2 technicians to repair the machine, but only came to take photos.<br> <br> After the visit from Samsung they said i need to contact Game in Somerset-Mall where i bought my product for support to replace my washing machine.<br> <br> Thubi in the Washing Machine department told me i need to send them my Proof-of-Payment. I don't understand this part because i am on their system and they have a backup of my Payments and details. I have sent these documents to him wednesday (13-05-2015)<br> <br> I heard no response and had to phone them friday during the day for feedback. Thubi said he will arrange replacement for the washing machine on Monday (18-05-2015) that is today. I had to phone again for feedback and it was told to me that they will replace it on Teusday. I had to arrange this day for the washing machine replacement and not teusday.<br> <br> I don