1 reviews | Active since Apr 2011
Not Going the Extra Mile
I shop at this branch a lot over the past 6 years <br> unfortunately the staff here require plenty of staff training in customer care<br> I have complained in the past and received feedback from management BUT this attitude continues<br> Today I went to the store Operator 134 TRN 107107 ID***5 <br> The cashier does not greet, does not smile, No Thank You but rather continuously chatting to the lady who was doing the packing.<br> It was robot style - No realisation that a customer (Human being) is in front of you - No chat away get the customer out of the store ASAP<br> <br> prior to that there were some bargains at the entrance which I purchase went to the information desk to enquire about the price as the merchandise were not marked the Male attendant said GO TO THE cashiers they will tell you the price !!<br>
We acknowledge receipt of your complaint with reference ***9.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Over and above that corrective measures that will take place the necessary training will be conducted
We have notified all relevant store management who will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***9.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Over and above that corrective measures that will take place the necessary training will be conducted
We have notified all relevant store management who will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,