1 reviews | Active since Mar 2015
Not Complying to Warranty Promise
Bought a Trimtech Petrol Lawnmower at Game on 22 Mar 14 with a 1 year warranty after my previous Lawnmower had it's days after 16 years of service. Maintained and used the Lawnmower according the owners manual and kept it clean and indoors when not used. I Serviced the machine after the winter and used as normal. One day the machine died and I could not get it to run. I think the machine seized? Took it back to Game on 7 Feb 15 (within warranty). <br> <br> The feedback was that it is beyond economic repair and that I also could not receive a refund because the Company that had to repair it said it was due to customer abuse? What a load of ****!!!! I insisted that I was not satisfied. Customer service said ,well then I must phone the repair company and ask them. I explained that I wanted answers either from Game or Trimtech, not a third party (unknown lawnmower man). I bought the Machine from Game!<br> <br> After two more trips to Game (100km) and telephonic conversations explaining that they were waiting for their Branch manager to make a decision, I received a call again on 10 March to inform me that I cannot be refunded nor receive a replacement. <br> <br> Will never buy anything from Game again
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
A report was obtained from the agent were they stated that the lawnmower had seize and that is due to negligence on your behalf.
It is clear to them that the lawnmower has not been sent for service as it is a petrol lawnmower. Therefore we will not be able to replace the item and all repair cost will be for you.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
A report was obtained from the agent were they stated that the lawnmower had seize and that is due to negligence on your behalf.
It is clear to them that the lawnmower has not been sent for service as it is a petrol lawnmower. Therefore we will not be able to replace the item and all repair cost will be for you.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
