BV
Bianca V

1 reviews | Active since Nov 2017

27 Nov 2017, 15:19

Not built to last

I am very disgusted with the quality of a sleeper couch I purchased approximately 4 months ago.

In August of this year my boyfriend and I moved into a bachelor flat due to the fact that he is unemployed and struggling to find work. Due to the limited space, I decided to purchase a sleeper couch to serve as the main seating area as well as place to sleep for the occasional guest. I made a point to look for a weight limit as I knew this product would be in daily use and neither my boyfriend or I am of slight built. As previously stated, it has now been 4 months since the purchase and the couch is already broken (sat through).

I am very upset due to the fact that we are already financially in a pickle and I definitely do not have the finances to purchase new furniture every 4 months. I expected the product to last at least a year or two and was hoping to either be able to sell it or give to a family member when we are able to move to a bigger apartment. Now I am left with a couch that I will not be able to sell and I am ashamed to have family and friends sit on it when they visit.

0
Replies (2)
Game
Game's reply27 Nov 2017, 15:52
Official

We acknowledge receipt of your complaint and apologise for any inconvenience caused.

Kindly advise us the exact date of purchase as well as the Store's name where you purchased the item. We await to hear from you.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply30 Nov 2017, 16:30
Official

Further to the above matter we confirm that the store was unable to get hold of you telephonically but request you to bring the couch to the store with the proof of purchase so that you can be assisted at the store.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,