Not all staff are helpful

I app**** for a Game account 14/07/2018 at Tygervalley mall, within the week I received a call and sms to confirm that my application was approved and that I could fetch my card at any store and to bring my ID with. I was at Cape Gate mall on 21/07/2018 and decided to go that Game there to pick up my card.... When I got there the consultant at the card collection point said she will call and hear if it is possible as her previous client was sent back to Century City to pick up his card, as I stood there waiting another consultant came and they had a discussion about my card being picked up there. They said I can do a card replacement and wont be able to purchase for 24 hours now as I informed them that this is not what I was advised in the SMS this consultant told me that there is nothing he can do about it with such an ugly attitude at this point I didnt want to purchase anything as I was put off by this. I went to Tygervalley mall to pick up my Game card AND I NEED TO TELL YOU HOW GRATEFUL I AM THAT I WENT THERE INSTEAD!!! The female that assisted me was so polite and explained everything to me and made sure I understood what I was agreeing to. She answered all my questions without any hesitation. I then went over to the large appliance section and was assisted by Gershim and he explained everything to me about the appliances I bought and he was very helpful. At the till there was an error with the delivery charge and he called me back and took me to the customer service section to rectify the error. I would like to say thank you to the staff at Tygervalley for being so helpful and turning my experience around. The attitude of the staff at Tygervalley Mall was rather refreshing and much appreciated.