Not accepting the refund, you can't make your problems mine

Item: Game
Rating: 1
Author: Dineo M

Game is a joke the send me and email about a refund without even contacting me. My order was paid and successfully placed. They going against their own terms and conditions. Not a chance What refund? I am not going to accept this I am expecting my goods. HOW THE H...L do you process a refund without calling/contacting me as per your own terms and conditions??? I have read your terms and conditions you cannot do that. Note that I am not accepting the refund please ensure that you refer to your t and c's no-one contacted me and suddenly refund is processed which will be processed in 7days NEVER. I WILL BE EXPECTING MY DELIVERY 2-5 DAYS AS PER ORDER ATTACHED. Your store policy says" pay what you see" cannot apply instore only and change online. NOTE THE REFUND IS REJECTED BASED ON your own T AND C'S SINCE YOU DIDNT FOLLOW YOUR OWN procedures to contact clients BEFORE PROCESSING AND REFUND. You email states "your refund has been processed " don't even thins of recalling it I have a copy already that's not how it's supposed to be. There's no reason even on your email to say why you're refunding, think again. To add you now blocking emails... Wow Game you now gonna get away with this one.

Helpful (0)

Replies (3)

Game's replyOfficial

16 Nov 2023, 10:14

Hi Dineo, thanks for getting in touch. I'm so sorry for the experience with your order. Please be advised we will escalate your complaint to our senior team for assistance.

Game's reply16 Nov 2023, 10:14

Official

Hi Dineo, thanks for getting in touch. I'm so sorry for the experience with your order. Please be advised we will escalate your complaint to our senior team for assistance.

Dineo M's updateReviewer Update

16 Nov 2023, 19:20

I am still waiting for the senior team to assist me, actually I am waiting for my order. Today I received a call from a consultant ny the name Akhona Whitney who refused to call a supervisor for me when I asked to speak to 1 and refused to give me her surname, unfortunatelluly for her an auto survey with her info was sent to me after the call. The reason I asked for a supervisor is that she just wanted me to listen to her say "we apologize for the inconvenience for our system error " she said this a few times on that call. For her she called just wanted to tell me what Game wants to do. When I asked her about t's and c's for game online she was unable to answer: They were supposed to contact me first before processing anything hence I still stand by my words "I am not accepting nor refund for their mistake as per Akhona" I am holding them to their terms. The " pay for what you see will have to apply"

Dineo M's update16 Nov 2023, 19:20

Reviewer Update

Game's replyOfficial

17 Nov 2023, 09:45

Thanks for getting back to us. I do see that you were contacted by our team. Regrettably we are unable to honor the price. As per our t&c's we do have the right to cancel your order.

Game's reply17 Nov 2023, 09:45

Official

Thanks for getting back to us. I do see that you were contacted by our team. Regrettably we are unable to honor the price. As per our t&c's we do have the right to cancel your order.