Not a happy customer

<p>I bought a Game gift voucher last month but it is now a struggle to use it. I went to Game Promenade mall on 31 December 2016 and the card was declined so I used my cash instead. I then went to game yesterday 03/01/2017 and again my gift card was declined I was referred to customer Service Desk, I was told to come the following day as I was advised that it will be a process to activate it. I then called Tutuka to my surprise that my gift card was blocked so I was referred back to the store and the process was for the Game consultant to call their head office. I went to the store again today and the lady told me that tutuka is offline so I left, I called tutuka again on my own and was told the very same thing that I must visit Game store and the Head Office must sort it out. I asked if they were offline all to find out Tutuka was never offline today. I've been sent from pillar to post, its so inconvinient and still I can't use my card</p>