None commital by GAME Stores on extended warranty claims.

I bought a LG Home Theater System at GAME Woodlands on 31 August 2016. This item had a 2 year manufacture guarantee and I purchased at the same time an additional 3 year extended warranty. (Contract no. ***). This warranty start date as indicated on the extended warranty document is 31 August 2018.

On 14 February 2021 the product stopped working and I took it to the GAME store at Kollanade Montana Pretoria, as that is the area I live in now and because GAME Woodlands is closed. They said it will take 21 working days to repair and return to the store. The staff at the customer care there said they will give me a call when ready. After a month I went and inquired the progress and was told that they still had not received the item back but would phone me. No call after a week so I returned to the store. Their excuse was still no item but will follow up and call me, still no feedback or return call so on 25 March 2021 I went back to the store. I was then told that the supplier said the warranty had expired on which I showed them the extended warranty documents again. I was was assured that I would receive a return call within 24 hours. Still no feedback. My problem is that GAME Stores sell a product that they do not honor, only give you endless problems when trying to make a claim against a product they sell.