Nonchalant attitude and assistance

<p>I am extremely upset by the treatment received telephonically from Astrid at Game Tygervalley. I bought 2 Telefunken Tablets from their store in December 2015. One of the Tablets has a malfunction issue and since i live in stellenbosch took it in for repairs. I was told that i could request a reprint of that Till slip if i could provide the date on which i bought it. I then got hold of my bank statement to check the date and contacted Game Tygervalley from where i bough it as i worked in the area for assistance as the fixing would cost R550.00 which is more than half what I paid for the tablet. I contacted Game Tygervalley at about 15: 35 pm today and Astrid's first response was who told you that. Then gave me stories that she cant do that and need a bankstatement and card nr and or the date, which i provided her. She definetly sounded irretated but i thanked her as she confirmed she would phone me back before 17:00 with feedback. i also advised her im at work leaving at five and my cell phone 's battery is depleted and gave my work nr. i phoned her back at 16: 45 and she gave me stories that she waiting on the printer and gave me attitude telling me she is assisting me and rushed saying ma'm i will phone you back before 17:00 and put the phone down. That is such a dissapointment as she dealt with me in poor taste, which makes me think that the service is the same as the products. I cant see that a product which has a malfunction not caused by the customer is the customers problem. THe tablet was bought and only used in december and march holidays as its not allowed during school time and its useless to me, just as the service received. Im disgusted and will never purchase another thing from GAME.</p>