non service delivery

When attending the store Game in Secunda 4 April I requested someone to assist me with some lights after waiting an half an hour eventually someone pitched up because the general excuse are this is not my section. After this person was called three times over the PA system.When he finally arrived I was informed that they cant show me the lights on display as they are waiting for more than a month for a electrical guy to come and fix this. This is really unproffesional and the service delivery are poor.Where are the pride of the store and the professionalism where are the customer focus if they cant they must rather look at their recruitment strategy or when something are advertise their are no stock available why do they then advertise this then? When I mentioned this to the floor manager he only said sorry but they cant do anything about this REALLY?<br> <br> I will post another bad experience at another game store but it seems it is the norm. Game SA must really take this up it is starting to look bad against their company and if this was my company I would really be concerned as no one else worries about this.